Privacy Policy
Purple Flag Hosting is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:
- Names
- Addresses
- Email addresses
- Phone and facsimile numbers
- Billing information
- IP Address
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website purpleflaghosting.com, from media and publications, from other publicly available sources, from cookies, and from third parties. We are not responsible for the content or privacy practices of any third-party websites linked from our site.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. If you no longer wish to receive marketing communications from us, you may opt out at any time by contacting us or using the unsubscribe link provided in our communications.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Cookies and Analytics
We use cookies on our website, including for essential site functionality, such as remembering your currency preference, and for analytics, which help us understand how our website is used. Analytics cookies are only set with your consent, collected via the cookie banner presented when you visit our website, and are processed using Matomo, a privacy-focused analytics platform that we self-host. You can change or withdraw your analytics consent at any time via the cookie preferences available on our website.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Our payment processing partners, including Stripe and PayPal, to process payments;
- Service providers who assist us in operating our business, including our billing platform provider;
- Fraud prevention databases and services, including FraudRecord, where we reasonably believe a client has engaged in fraud, chargebacks, or other misconduct;
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Overseas Disclosure
Some of your Personal Information may be stored or processed outside Australia. Our billing platform is hosted on servers located in the United States, and payments are processed by Stripe and PayPal, both of which may store or process information outside Australia. By providing your Personal Information, you consent to this disclosure. We encourage you to review the privacy policies of Stripe and PayPal directly for further information on how they handle your information.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you, and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Purple Flag Hosting will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
PurpleFlagHosting.com
support@purpleflaghosting.com
PO Box 552, Kwinana WA 6966